Communication

Module Author – Ashwini Amaratunga; Peer review – Bethany Boulton

 Learning Objectives

• Discuss why effective communication is paramount in the ED.
• Identify the types of communicators in the room.
• Describe the barriers to effective communication in the ED, based on the analysis of a few case studies provided.
• Discuss solutions for improving communication, in a variety of situations. – “below ten thousand feet”, closed loop communication, graded assertiveness, sign posting, effects of recency and primacy, use of silence.
• Demonstrate using the above mentioned solutions in simulated situations.

Module contents

• Facilitator material
  • Communication Facilitator Guide
  • Communication Learner Guide
  • Communication style quiz
  • Communication Facilitator Resources
• Learner material
  • Communication pre-reading for participants
  • Communication pre-reading for participants – e-learning version

WRAP EM blog posts on this topic

• • Small communication actions can have big effects https://wrapem.org/2019/05/27/do-you-remember-when/
  • Addressing the missing link in debriefing ‘in real life’ V’s Simulation land. https://wrapem.org/2018/10/15/is-this-the-real-life-or-is-this-just-fantasy/
  • Incivility Hurts – incivility, kindness, patient care and your teams performance https://wrapem.org/2019/08/20/incivility-hurts/
  • Rudeness, civility and patient care – The Podcast https://wrapem.org/2020/06/03/podcast-incivility-and-its-impact-on-our-ability-to-provide-good-patient-care/
  • Compassion and it’s role in your Department https://wrapem.org/2018/08/26/compassionate-conversations-cc-dftb18/
  • Compassion, Cognition and Complex Decision making with Dr Fiona Kerr https://wrapem.org/2020/03/09/podcast-compassion-cognition-and-complex-decision-making-with-dr-fiona-kerr/
  • Leaders create the reality of life for our teams https://wrapem.org/2019/07/10/winter-is-coming/
  • Creating a flourishing team https://wrapem.org/2019/03/04/a-flourishing-team-by-tona-gillen/