Communication

Module Author – Ashwini Amaratunga; Peer review – Bethany Boulton

 Learning Objectives

  • Discuss why effective communication is paramount in the ED.
  • Identify the types of communicators in the room.
  • Describe the barriers to effective communication in the ED, based on the analysis of a few case studies provided.
  • Discuss solutions for improving communication, in a variety of situations. – “below ten thousand feet”, closed loop communication, graded assertiveness, sign posting, effects of recency and primacy, use of silence.
  • Demonstrate using the above mentioned solutions in simulated situations.

Module contents

 

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