This podcast was recorded at the ACEM ASM last in November 2019. We delayed the release given we were all focussed on our COVID response. However we felt that now you might want an occasional change of pace from COVID. Mel Rule interviews FACEM Clare Skinner who is the Director of EM at Hornsby Kuring-Gai Hospital in Sydney, New South Wales. They discuss in-civility in the workplace and its impact on our ability to provide good patient care. They highlight that often the toughest days at work are those days when we encounter conflict with our colleagues. Clare provides some great practical tips on how to deal with these inevitable yet universally uncomfortable situations.
Listen to the podcast here!
or try this link –
https://wrapem.libsyn.com/incivility-and-its-impact-on-patient-care
or follow WRaP EM on iTunes! https://podcasts.apple.com/au/podcast/wrapem-podcast/id1428141700
Link to Clare’s profile: https://www.linkedin.com/in/clare-skinner-50b83045/?originalSubdomain=au
WRaP EM 